UMAX^® Tech Notes

1. Print out these instructions so that you will have them handy throughout the process.

2. Download the Patch for Vmm32.vxd error message located in the Troubleshooting Windows section of the Frequently Asked Questions.

3. Install VistaScan software from your UMAX CD by doing a Typical Installation.

4. Restart the computer and watch for the prompt in the next step.

5. When the computer says "Starting Windows 95…", hit the F8 key.

6. Select Safe Mode, usually option 3, then hit the Enter key.

7. After the computer boots, click on Start, then Find, then Files or Folders.

8. Type the following file in the Named section of the Find window:
   Umaxis11.exe and then click on Find Now.

9. Double click on the file that it finds and wait for the unzipping procedure to prompt you for a directory. Please make sure that you direct it to your Windows folder:
   
   Example: C:\Windows
   

10. Restart your computer by clicking on Start, then Shut Down, and choose Restart the computer and click on Yes to restart.

If you have any further problems regarding this issue, please feel free to contact UMAX Technical Support by phone at (510) 651-8883, by fax at (510) 651-2610, or by email at support@umax.com

You can also download this page in a Word 97 format.  UMAX Tech Notes.zip